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“AirInn Vilnius” hotel management with Ericsoft

Hotel „AirInn Vilnius“ is located next to Vilnius International Airport, just 50 meters away from the main terminal. Some rooms have a view of the runway. This hotel is the best place to stay between the flights or to organize international conferences at.

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Recently AirInn Vilnius has installed the hotel management system Ericsoft Hotel 4o with Channel Manager, which helps save time spent on handling the reservation websites and Booking Engine module that administrates online reservations.

The hotel also added a contractual rate system to their website, so if companies want to reserve rooms with the prices specified in the contract, they receive a code which can be inserted on the hotel website in order to see the contractual rates for the specific company. Additionally, a Contract module was installed and all the contracts with companies were transferred to the Ericsoft database, thus the system automatically recognizes the rates offered for the inquiring company according to the signed contract.

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Integration with Omnitec locking system was also created for AirInn, which allows to program the room lock cards directly from the hotel management program.

Moreover, the CRM (Customer Relationship Management) module was installed. This module allows to send pre-arrival letters with reservation reminders and information of how to reach the hotel and post-arrival letters with necessary information and a feedback form.

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AirInn Vilnius also chose one of the new modules, offered by UCS Baltic – Passport Scan Module. This module consists of passport scanner, a tablet and software, installed on the hotel computer. Passport data is automatically transformed to an electronic format and added to the registration card, which is signed by the client using the tablet. This speeds up the registration process and the administration of customer data, also reduces the risk of human error and costs of paper.

This system relieved us from many tasks, so now we can now focus on improving our services and growing our business. I recommend it to all hotel owners.

Aleksandras Gribojedovas, the director of Airinn Hotel